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| FAQ |
| 1. | Call TPL Communications Customer Service at (800) 447-6937 |
| We're standing by to answer all your questions Monday through Friday from 7:00 a.m. to 5:00 p.m. (PST). |
| 2. | Ask Customer Service for an "RMA" Number |
| Please have the following information available when you call: | |
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Technical contact name and phone number |
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Model Number |
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Serial Number |
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Operating Frequency |
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Nature of the problem (Please be specific) |
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Date Purchased |
| 3. | Send in Your Unit |
| Please write your RMA number on the box and include all necessary paperwork with the following information: | |
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Company name and your return shipping address (No P.O. Boxes) |
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Technical contact name and phone number |
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A technical description of the problem |
| Please pack your unit to protect it from damage during shipping, and insure it for its replacement value |
| 4. | Ship To |
| TPL Communications 3370 San Fernando Rd., #206 Los Angeles, CA 90065 Attention: RMA |
| The Fine Print (you knew it was coming) | |
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TPL Communications does not cover the shipping cost to ship an RMA to us. |
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We recommend using a traceable shipping method (Federal Express, UPS, DHL, etc.) TPL Communications is not responsible for any lost or damaged items during shipment to the service center. |
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The warranty on your repaired unit is 90 days |
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